In person, on the phone or by e-mail – and on the other end there's always a specific person, not a switchboard queue. We reply by the next working day, usually sooner.
No call centre and no anonymous support. You write, a specific person gets back to you – the same one who watches your tenant. On Microsoft since 2001, a former MVP.
Online (Teams) or by phone. No sales pressure – we go through your situation and recommend the next step.
Online (Teams) or by phone. We go through what's stuck in the tenant and agree the next step.
We'll get back to you by the next working day – usually sooner. If you need anything sorted quickly in the meantime:
Prague and Brno. We work across the whole Czech Republic and online – we'll arrange a meeting wherever suits you.
Briefly and without legalese. Details are in the privacy policy; the data processing agreement under Article 28 GDPR is part of the Terms & Conditions (article 10), which exist in Czech only.
From your tenant: configuration, metrics and events – who changed a policy, how many licences are unused. Never the content of documents, e-mails or messages.
In our Azure subscription in the European Union, separated per customer, with a defined retention (events 24 months, configuration snapshots 90 days).
You delete our service principal and access ends immediately. We delete monitoring data within 30 days and hand over complete documentation.